FAQ

If you notice constipation, it’s usually a sign that your body needs more water. Fibre works best when it’s well hydrated, and simply drinking more water will often fix the issue. If you’re still uncomfortable after increasing your fluid intake, try taking a smaller amount and slowly building up over time. Everyone’s fibre tolerance is different, so going at your own pace helps your body adjust comfortably.

No. This is a functional food designed to support and rebalance your gut microbiome by helping beneficial microbes grow and function more effectively. After completing one full course of 20 shots as directed, your gut should be better able to utilise fibre from your everyday diet, which helps naturally produce beneficial compounds such as short-chain fatty acids (SCFAs). If your diet remains low in dietary fibre, you may gradually notice a reduction in effects over time as your gut returns to its baseline state. If that happens, you can simply repeat the 20-shot course to help restart the process.

Fibre can influence how quickly things move through your digestive system, which means it may affect how some medications are absorbed if taken at the same time. This is similar to how many foods can influence medication effectiveness. The fibre used in this product, partially hydrolysed guar gum (PHGG), does not bind to medications directly, but may indirectly affect how they dissolve or are released during digestion. For most people and most common medications, this is not an issue. However, to be safe, we recommend taking this product at least 1–2 hours apart from your medication. If you are taking prescription or time-sensitive medications, it’s best to check with your pharmacist or healthcare professional.

Not in the way many people worry about. Some fibre supplements, such as psyllium husk–based products, can reduce the absorption of certain vitamins and minerals because they form a thick gel in the gut that slows or blocks absorption. The fibre used PuriFibre - partially hydrolysed guar gum (PHGG), behaves differently. It has low viscosity and does not bind supplements directly.

Research shows that PHGG is generally absorption-friendly and, in some cases, may even improve the absorption of minerals such as iron, calcium, and magnesium by supporting a healthier gut environment. For most water-soluble vitamins and supplements, it has little to no negative impact.

We recommend not exceeding 2 shots per day. Most people experience optimal gut support at this intake when PuriFibre is consumed with sufficient water.

If 2 shots per day are well tolerated but you feel your gut health has not improved, we recommend increasing your water intake first before increasing your PuriFibre intake. Adequate hydration is essential for the product to work effectively in the gut.

PuriFibre is a functional food, not a medicine. Research indicates that the key ingredient used in PuriFibre is safe at higher intake levels, beyond equivalent to 5 shots a day; however, we recommend gradual intake increases and pairing with increased water consumption to minimise the risk of digestive discomfort.

If symptoms persist, individual tolerance may vary, and seeking professional dietary advice is recommended.

Yes. We aim to go one step further by prioritising reuse before recycling. Our bottles are made from high-quality borosilicate glass, which is designed to be safely reused rather than discarded. Aluminium lids are often difficult to recycle due to their small size, so returning them to us helps reduce unnecessary waste. Returned lids are cleaned and pressed into aluminium sheets before recycling, while bottles are thoroughly cleaned and re-sterilised using hospital-grade equipment to ensure safety is never compromised. If possible, we encourage face-to-face returns. In the future, we also plan to offer free return postage so empty packaging can be sent back to us for reuse or responsible recycling.

Our founders handcraft, fill, and pack every bottle themselves, which means we intentionally scale slowly to ensure quality is never compromised. This can sometimes lead to limited availability, but it allows us to maintain the standard we care deeply about. Thanks to your support, we’re introducing new equipment to help automate parts of the process and will be increasing production soon, while keeping the same level of care in every bottle. If you’re hoping to purchase sooner, we’re always happy to offer face-to-face purchases where possible.

Our shelf life is based on real-time testing conducted with an accredited NATA laboratory. Rather than relying on estimates or extended assumptions, we only state a shelf life that has been fully validated for safety and quality. Protecting the safety of our product and the health of our customers is our highest priority, which is why we take a careful, evidence-led approach to shelf stability.